Support

Need help, found a bug or have an idea? Email support@wallgrn.com – please mention your device and iOS/iPadOS version.

Common questions

Matheo doesn't read the digits I write

Write one digit at a time with a little space between them, and write fairly large. Tap Erase to start over. You can always switch to Use number buttons below the writing area.

I can't hear the read-aloud

Check that read-aloud is turned on in Settings and that the device isn't muted. You can download a better voice in iOS under Settings → Accessibility → Spoken Content → Voices.

How do I rename a player?

Tap the player's name at the top of the home screen, then the pencil next to the player.

How do I add or remove a player?

Tap the player's name at the top of the home screen. That's where you add new players. To remove one, swipe left on it – a grown-up needs to answer a question first.

How do I reset progress?

Open Progress from the home screen and choose to reset. A grown-up needs to answer a question first.

What is calm mode?

Calm mode removes the timer and time pressure, shows fewer answer options and more picture support. It is turned on per player in Settings.

How do stars and the shop work?

Stars are earned by playing and spent in the shop on outfits, items and backgrounds for Matheo. There are no purchases with real money.

Privacy

Matheomatik does not collect any personal data. Read more in the privacy policy.