How can we help?

Find quick answers or get in touch. We normally reply within two business days.

Getting started

Open Create, choose a moment or date range, and select the photos you want to include.

FrameMate only sees items you permit. Change access in Settings → Privacy & Security → Photos.

Pick a theme, preview the first cut, then reorder scenes and adjust layouts or motion.

Open a saved project and choose play to show it full screen on your iPhone or iPad.

If media is unavailable, confirm Photos access and that iCloud items have downloaded.

Tell us what happened, your device model, and your iOS version. Please do not email private photos or videos.